Orchestrator Gateway

Multi-model, vendor-agnostic, secure voice automation that adapts to your existing infrastructure

Scalable orchestration layer integrating LangGraph & Strands agents to coordinate multiple AI models and APIs seamlessly

🌐 Multi-Model AI Coordination⚡ Sub-350ms Response Times🔄 Automatic Failover & Retries🛡️ Enterprise Security Built-In📊 Real-Time Monitoring🔗 Deep Contact Center Integration
Platform

Process Flow

Visual representation of how the system manages tasks and AI integration

Flow
Flow

Telephony + AI

Manages incoming requests and core application logic

WebSocket

Establishes real-time communication channels

MCP Server

Manages agent configurations and intelligent tool routing

Orchestration Core

Coordinates complex workflows and sequences

What It Does

How Our AI Platform Works

End-to-end autonomous intelligence powering real-time operations.

Ingests and processes live voice streams in real time

  • Normalizing, terming, resolving PII masking
  • Ultra low latency

Routes tasks to the best-fit AI model

  • Conversational speech
  • Reasoning
  • Summaries
  • Embedding

Generates natural, human-like responses

  • Speech generation under 350ms
  • Real-time streaming

Keeps all data transient & secure

  • Built for enterprise privacy, governance & compliance
  • End-to-end memory
  • Real-time secure stream

Architecture Overview

Orchestration Core

  • • Manages incoming requests and core application logic
  • • Coordinates complex workflows and sequences
  • • Handles routing, retries, and failover

MCP Server

  • • Manages agent configurations
  • • Intelligent tool routing
  • • Smart model selection for each task

Enterprise Security

  • • IAM, Cognito, SSO integration
  • • KMS rotation
  • • Compliance and security baked into every interaction
Voice Input
Universal Voice Connector
AI Orchestrator
Multi-Model AI Layer
Monitoring & Admin UI

Key Features

Smart Routing

MCP server intelligently chooses the right model for each specific task and use case

Multi-Agent Ready

Summarize with GPT, converse with Nova Sonic, embed with Titan - all orchestrated seamlessly

Enterprise Security

IAM, Cognito, SSO, KMS rotation - compliance and security baked into every interaction

Deep Contact Center Integration

Speech-to-text and text-to-speech handling with sub-350ms response times for natural conversations

Low-Latency Streaming

Real-time audio streaming with contact center platforms for seamless voice interactions

Enterprise Compliance

PII masking, enterprise logging, and HIPAA-ready deployment in your secure AWS environment

Enterprise Benefits

Faster, smarter customer interactions

Scalable, modular design that evolves with your infrastructure

Unified governance and observability reduce operational risk

Clear role ownership between providers, ensuring smooth operations

Dedicated support, SLAs, and managed services options

Enterprise-grade security and compliance built-in

Bring AI to Your Voice Workflows

Connect to our voice platform with Nova Sonic today – and unlock the future of conversational AI.

Our Orchestrator Gateway provides enterprise-grade voice automation with multi-model AI coordination and seamless integration.

Schedule a Live Demo