Orchestrator Gateway
Multi-model, vendor-agnostic, secure voice automation that adapts to your existing infrastructure
Scalable orchestration layer integrating LangGraph & Strands agents to coordinate multiple AI models and APIs seamlessly
Orchestrator Gateway Overview
The Orchestrator Gateway manages incoming requests and core application logic, coordinating complex workflows and sequences of operations across multiple AI models.
This enterprise-grade solution provides a unified interface for managing voice automation workflows, ensuring seamless integration with contact center platforms while maintaining the flexibility to work with any AI provider.
With built-in routing, retry mechanisms, and automatic failover, the Orchestrator Gateway ensures high availability and reliability for mission-critical voice applications.
Enterprise security features including IAM, Cognito, SSO integration, and KMS rotation ensure compliance and security are baked into every interaction.
What It Does
WebSocket Integration
- • Real-time audio streaming with contact center platforms
- • Establishes real-time communication channels for data exchange
Orchestration Core
- • Handles routing, retries, and automatic failover mechanisms
- • Coordinates complex workflows and sequences of operations
MCP Server
- • Manages agent configurations and intelligent tool routing
- • Intelligently chooses the right model for each specific task
Provider Adapters
- • AWS Bedrock NovaSonic, GCP, OpenAI unified interfaces
- • Connects and translates data for external services
Architecture Overview
Orchestration Core
- • Manages incoming requests and core application logic
- • Coordinates complex workflows and sequences
- • Handles routing, retries, and failover
MCP Server
- • Manages agent configurations
- • Intelligent tool routing
- • Smart model selection for each task
Enterprise Security
- • IAM, Cognito, SSO integration
- • KMS rotation
- • Compliance and security baked into every interaction
Key Features
Smart Routing
MCP server intelligently chooses the right model for each specific task and use case
Multi-Agent Ready
Summarize with GPT, converse with Nova Sonic, embed with Titan - all orchestrated seamlessly
Enterprise Security
IAM, Cognito, SSO, KMS rotation - compliance and security baked into every interaction
Deep Contact Center Integration
Speech-to-text and text-to-speech handling with sub-350ms response times for natural conversations
Low-Latency Streaming
Real-time audio streaming with contact center platforms for seamless voice interactions
Enterprise Compliance
PII masking, enterprise logging, and HIPAA-ready deployment in your secure AWS environment
Process Flow
Telephony + AI Integration
Manages incoming requests and core application logic
WebSocket Integration
Establishes real-time communication channels
MCP Server
Manages agent configurations and intelligent tool routing
Orchestration Core
Coordinates complex workflows and sequences
Enterprise Benefits
Faster, smarter customer interactions
Scalable, modular design that evolves with your infrastructure
Unified governance and observability reduce operational risk
Clear role ownership between providers, ensuring smooth operations
Dedicated support, SLAs, and managed services options
Enterprise-grade security and compliance built-in
Bring AI to Your Voice Workflows
Connect to our voice platform with Nova Sonic today – and unlock the future of conversational AI.
Our Orchestrator Gateway provides enterprise-grade voice automation with multi-model AI coordination and seamless integration.
Schedule a Live Demo