Privacy Policy
Last updated: January 8, 2026
EMSCALE Technologies ("EMSCALE", "we", "our", or "us") is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you use our website https://emscale.com, our AI-powered automation products, integrations, and all related features and services ("Services").
By accessing our website or using our Services, you acknowledge that you have read and understood this Privacy Policy.
1.Information We Collect
1.1 Personal Information You Provide
We may collect personal information when you:
- Register or create an account
- Contact us via email or forms
- Request a demo or interact with support
- Subscribe to newsletters or updates
- Participate in surveys or feedback
- Use our AI automation platform
This may include:
- Full name
- Email address
- Phone number
- Company name
- Job title or role
- Billing details and transaction information
- Communication preferences
- Any content voluntarily submitted
1.2 Automatically Collected Technical Data
When you visit our website or use the platform, we may collect:
- IP address
- Browser type, device type, and OS
- Access times and time zone
- URLs visited on our site
- Interaction events (scrolling, clicks)
- Cookies and similar tracking technologies
- Diagnostic and performance logs
- Error reports, crash analytics
- Usage patterns and feature interaction data
This helps us improve platform stability, optimize workflows, and enhance user experience.
1.3 Data You Input into the Platform
When you use EMSCALE's AI tools, integrations, or workflow builder, we may process:
- Uploaded documents
- Text inputs, commands, workflow logic
- API tokens (securely stored)
- Configuration data
- Files used for automation tasks
- Chat or query history
- Integration metadata
You retain ownership of your input and generated output.
2.How We Use Your Information
We use the information we collect for the following purposes:
2.1 Service Delivery
- To authenticate and manage user accounts
- To operate and maintain our AI automation tools
- To run integrations with third-party platforms
- To deliver personalized content, dashboards, and automation results
2.2 Platform Improvement
- Improve accuracy of AI models
- Enhance workflow reliability
- Identify bugs or performance issues
- Conduct analytics and trend analysis
2.3 Marketing & Communication
- Send newsletters, product updates, and insights
- Notify you about new features or announcements
- Conduct surveys and collect feedback
- Only with your consent where applicable
2.4 Legal, Compliance & Protection
- Enforce our Terms & Conditions
- Detect and prevent fraud, misuse, or security threats
- Comply with laws, regulations, and government requests
EMSCALE does not sell or rent personal information.
3.Sharing & Disclosure of Information
We may share your data only in the following scenarios:
3.1 Service Providers
With trusted third parties involved in:
- Cloud hosting
- Payment processing
- Analytics and monitoring
- Email communications
- Integration services
These providers operate under strict confidentiality agreements.
3.2 Third-Party Integrations
When you connect external tools (e.g., Slack, Gmail, Jira, HubSpot), we exchange only the necessary data required to perform tasks. You can disable integrations anytime.
3.3 Legal Requirements
We may disclose information if required:
- To comply with law, subpoena, or court order
- To protect our rights, security, or intellectual property
- To enforce agreements
3.4 Business Transfers
If EMSCALE undergoes a merger, acquisition, restructuring, or asset sale, your information may be transferred as part of the business assets.
4.Cookies & Tracking Technologies
We use:
- Essential cookies
- Performance cookies
- Analytics cookies
- Session tracking
- Heatmaps and click-stream tools
You can manage or disable cookies via your browser, but certain features may not function fully.
5.Data Security
We implement enterprise-grade security including:
- Encryption at rest and in transit
- Tokenization for API keys
- Secure server and cloud environment
- Multi-factor authentication
- Regular vulnerability assessments
- Access controls and role-based permissions
While we take all reasonable measures, no system is 100% secure.
6.Data Retention
We retain your data for as long as necessary to:
- Provide the Services
- Meet legal obligations
- Resolve disputes
- Maintain business records
You may request deletion at any time.
7.Your Rights
Depending on your jurisdiction, you may have rights to:
- Access your data
- Correct inaccurate information
- Request deletion
- Limit processing
- Object to certain uses
- Export your data
- Withdraw email marketing consent
To exercise your rights, contact: info@emscale.com
8.Children's Privacy
EMSCALE is not intended for individuals under 16. We do not knowingly collect children's data.
9.International Data Transfer
Your information may be transferred across geographical regions where data protection laws may differ. We ensure all transfers follow applicable legal safeguards.
10.Changes to This Policy
We may update this Privacy Policy periodically. Continued use of EMSCALE after updates constitutes acceptance.
11.Contact Information
For questions, concerns, or data requests: