The Logistics AI Agent Platform.
Voice, SMS, chat and portal — one agent runtime built for logistics workflows. Private-endpoint routing, zero customer and shipment-data egress, and full audit-log export.
- Connected Channels
- 4
- Customer-Data Incidents*
- 0
- Published Pricing
- Y1
* To date, in NexusAI’s live production reference — a Fortune-500 healthcare payer/provider, not a logistics deployment.
Logistics demand doesn’t stay predictable.
Peak season, port congestion, weather and shipment exceptions can create massive spikes in customer contacts. Staffing for the peak is expensive; staffing for the average creates delays and abandoned calls.
Sources: Gartner, “Benchmarks to Assess Your Customer Service Costs”; McKinsey, “Code and cargo: How AI could change freight logistics,” 8 May 2026.
One AI agent.
Built around the shipment lifecycle.
NexusAI is a conversational AI platform purpose-built for logistics workflows — connecting voice, SMS, chat and customer portals through one agent runtime.
Logistics-Native
Check calls, exceptions, PODs, disputes and claims.
Multi-Modal
Voice, SMS, chat and portal in one runtime.
Shipment-Data Safe
Private endpoints and zero public-model data egress.
Works With Your Stack
TMS, WMS and visibility platforms without rip-and-replace.
AI that understands the work behind every shipment.
Track & Trace
- Shipment status
- ETA and delay reasons
- Milestone history
- Proof of delivery
- Exception notifications
Booking & Operations
- Rate quotes
- Booking creation
- Capacity checks
- Pickup scheduling
- Accessorial quotes
Billing & Claims
- Invoice questions
- Demurrage and detention disputes
- Freight bill queries
- Damage/loss claims
- Credit and rebill
One shipment.
Four parties.
Four different answers.
A shipper, consignee, carrier and customs broker can all interact with the same shipment — but each is entitled to different information.
Connect every customer channel to your logistics stack.
Private Endpoints
Zero customer and shipment data to public model APIs.
Per-Party Disclosure
Controlled access for shippers, consignees, carriers and brokers.
Full Auditability
Every message, model call and action exportable.
Zero-Retention Default
Identifiers redacted before storage.
Built for high-volume, regulated enterprise operations.
Proven in a highly regulated enterprise environment. NexusAI runs in live contact-center production at a Fortune-500 healthcare payer/provider. The runtime, guardrails and private-endpoint routing are the same in a logistics deployment — only the intent library changes.
- Live production reference
- Voice + SMS + Chat
- Customer-data incidents*
- 0
- Audit trail
- Full
- Cloud infrastructure
- Private
* To date, in the healthcare production reference described above — not a logistics deployment.
- Illustrative net Year-1 impact
- $12.7M
- Illustrative gross annual saving
- $14.6M
Illustrative mid-size 3PL / forwarder scenario based on the assumptions in the NexusAI logistics business case. Modeled gross cost avoidance, not a guaranteed customer outcome.
Put AI on your busiest lane.
Walk through a live logistics use case or scope a pilot around your highest-volume contact type.