AI-powered banking service. Built to resolve — and recognize when the clock starts.
NexusAI resolves retail banking servicing contacts across voice, chat, app and IVR — while recognizing regulated events that require immediate capture, escalation and documentation.
- Connected Channels
- 4
- Per Contained Contact
- $0.72
- Contract to Production
- 4–6 Mo
Every banking contact has a cost.
Some also start a clock.
Routine servicing creates enormous contact-center cost. Regulated events add deadlines, documentation and escalation requirements.
Is this a service request — or does it start a regulatory clock?
The agent resolves
- Balance and available funds
- Payment status
- Card replacement
- Wire status
- Payoff amount
NexusAI captures & escalates
- Unauthorized transaction
- Card dispute
- Adverse-action question
- Suspected elder fraud
- Financial hardship
- 1Recognize
- 2Capture
- 3Timestamp
- 4Escalate
- 5Document
One AI runtime for the conversations that matter.
Account & Access
Balances, statements, profile updates, authentication and account opening.
Cards & Payments
Card servicing, wire/ACH status, payment scheduling and recurring payments.
Lending & Servicing
Application status, payoff quotes, payment questions and hardship routing.
Fraud & Disputes
Unauthorized transactions, case status, provisional credit and fraud escalation.
From conversation to the right outcome.
“I didn't make these transactions.”
- 1Authenticate
- 2Recognize notice of error
- 3Timestamp
- 4Secure account
- 5Fraud escalation
Built for the questions your compliance team will ask.
Private-Endpoint LLM Routing
Zero customer or account data sent to public model APIs.
Regulated-Event Routing
Determination-shaped requests stop and route to an authorized person.
Interaction Records
Every interaction retained and exportable in the required format.
Zero-Retention Default
Identifiers redacted before storage.
Supervision & Review
Transcripts, flags and escalations surfaced for review.
Tenant Isolation
Per-customer VPC and model routing.
Turn contact containment into measurable economics.
- Illustrative net Year-1 impact
- $26.5M
- Gross annual saving
- $28.4M
- Per contained contact
- $0.72
- Below the $1.84 self-service benchmark
- 61%
Illustrative mid-size retail bank scenario based on the assumptions in the NexusAI banking business case.
AI that works with your banking infrastructure — not against it.
No rip-and-replace. NexusAI sits on the technology your bank already runs while adding an AI runtime designed around banking intents and regulatory boundaries.
Put AI on your highest-volume banking queue.
Walk through a live servicing use case or scope a pilot around your highest-volume contact type — with compliance involved from the beginning.
Book a Banking AI Demo