The Higher Education AI Agent Platform.
Voice, SMS, chat and portal — one agent runtime built for student services. Private-endpoint routing, zero student-data egress and full audit-log export.
- Connected Channels
- 4
- Voice, SMS, chat and portal on one runtime
- Per Contained Contact
- $0.72
- Resolved end-to-end by the agent
- Contract to Production
- 4–6 mo
- On the SIS you already run
Student demand doesn’t follow the academic calendar.
Term starts, financial-aid cycles, registration windows and account holds create intense spikes in student-service demand. Staffing for the peak is expensive, while staffing for the average can mean long waits, missed deadlines and unresolved student questions.
- Term StartA semester of contacts in a fortnight
- Financial AidFAFSA, verification, disbursement
- RegistrationAdd/drop, census date
- Holds / DeadlinesBalance and prerequisite holds
- January PeakThe surge repeats
An agent’s marginal cost for the ten-thousandth contact of registration week is the same as for the first.
One AI agent. Built around the student journey.
- Voice
- SMS
- Chat
- Student Portal
- Admissions
- Financial Aid
- Registration
- Student Records
- Student Accounts
Student-Services Native
Admissions, aid, verification, registration, holds, transcripts and accounts.
Multi-Modal
One agent, one intent library and one context across channels.
Private by Architecture
Private-endpoint infrastructure with zero student-data egress to public model APIs.
Works With Your Stack
SIS, CRM and LMS integration without replatforming.
From question to resolution — without another queue.
- 01QuestionArrives by voice, SMS, chat or portal
- 02AuthenticateStudent, parent or sponsor verified
- 03UnderstandRecord, status and deadlines pulled
- 04Take ActionActions run across SIS and CRM
- 05ConfirmWritten confirmation by email and SMS
One student. Four callers. Four different answers.
A student, parent, sponsor or advisor may interact with the same institution — but each has different rights to access student information.
Policy EngineEntitlement · Consent · Scope
- Academic record & gradesVisible
- Financial aid & verificationVisible
- Billing, balance & chargesVisible
- Personal recordVisible
Every caller sees only the information they’re entitled to access.
Once a student turns 18 the education record is theirs. Under FERPA, a parent paying the bill has no automatic right of access — entitlement follows a consent the student grants, scopes and can revoke. NexusAI resolves this per call and per field.
Connect every student-service channel to the systems you already run.
- Voice
- SMS
- Chat
- Student Portal
- SIS Events
- SISBannerColleagueWorkdayPeopleSoft
- CRMSlateSalesforce
- LMSCanvas
- CloudAzure / AWS
SIS events are an inbound channel too — a verification selection, a hold placed or aid disbursed can trigger the agent outbound before the student calls.
Private Endpoints
Model calls routed through private infrastructure.
Zero Student-Data Egress
Student and applicant data does not go to public model APIs.
Per-Party Disclosure
Access is scoped according to entitlement and consent.
Full Auditability
Messages, model calls and actions are exportable.
Zero-Retention Default
Identifiers redacted before storage.
Payment Protection
Card capture handled through DTMF masking.
Architecture documentation, data-flow diagrams and the audit-log schema are available for review under NDA.
Built for regulated, high-volume enterprise operations.
Proven in a highly regulated enterprise environment.
The runtime, guardrails and private-endpoint architecture have been hardened inside regulated enterprise environments and are already carrying live traffic under those constraints.
Production reference: a Fortune-500 organization running NexusAI in live, regulated contact-center production. It is not a higher-education deployment.
Turn peak student-service demand into predictable capacity.
- Illustrative gross annual saving
- $7.3M
- Per contained contact
- $0.72
Illustrative large public university scenario based on the assumptions in the NexusAI Higher Education business case. Actual results will vary by institution, contact volume and containment rates. Figures are cost avoidance only and are not guaranteed outcomes.
Put AI on your heaviest student-services queue.
Walk through a live student-services use case or scope a pilot around a high-volume contact type such as financial-aid status or registration.