The Telecom AI Agent Platform.
NexusAI turns telecom contact centers into real-time, self-resolving customer engagement engines — connecting conversational AI to the systems that manage subscribers, billing, service and network operations.
- Average handle time
- ↑12%
- Climbing 8–12% YoY across global contact centers
- Contact-center cost
- ↑18%
- Total contact-center opex up 18% year-over-year
- First-call resolution
- 62%
- Stuck below 65% on Tier-1 BPO benchmarks
The telecom contact-center challenge · Source: NexusAI product brochure, 2026.
Customers expect answers in seconds.
Rising handle times, increasing contact-center costs and legacy IVR experiences are putting pressure on telecom operators. Customers increasingly expect natural conversations and fast resolution instead of navigating complex menus.
- IVR
- Menu
- Wait
- Transfer
- Repeat
- Speak
- Understand
- Act
- Resolve
- Average handle time
- ↑12%
- Climbing 8–12% YoY across global contact centers
- Cost per call
- ↑18%
- Total contact-center opex up 18% year-over-year
- First-call resolution
- 62%
- Stuck below 65% on Tier-1 BPO benchmarks
- Regulatory audit risk
- 67%
- Shadow data egress flagged by 67% of CISOs globally
Source: NexusAI product brochure, 2026 — figures as cited in the source material.
From subscriber intent to enterprise action — in real time.
NexusAI sits between telephony and enterprise back-office systems. It understands subscriber intent, accesses relevant information, executes supported actions and resolves requests — or escalates with context.
- SubscriberCustomer connection
- ConversationFull-duplex, in real time
- Intent + ContextIntent understanding
- DecisionDynamic decision-making
- Enterprise ActionExecuted in CRM, billing or ERP
- ResolutionResolves, or escalates with context
Real-Time Conversation
Full-duplex conversations with natural interruption and response.
Backend Execution
Execute actions rather than simply answer questions.
Enterprise Integration
Connect CRM, billing, ERP and APIs.
Context-Aware Handoff
Escalate to human agents with conversation context.
AI that understands every stage of the subscriber journey.
Four high-volume workflows, mapped to the lifecycle moments where subscribers reach out — resolved conversationally, without a menu tree.
- 01
Plan Management
- Plan changes
- Upgrades
- Add-ons
- Eligibility checks
- 02
Activation & Provisioning
- SIM / eSIM activation
- Device onboarding
- Number porting
- Service provisioning
- 03
Outage & Technical Support
- Real-time outage lookup
- Troubleshooting
- Service diagnostics
- Truck-roll scheduling
- 04
Billing & Payments
- Balance inquiries
- Bill explanations
- Payment processing
- Dispute intake
From “My service is down” to resolution — without another queue.
NexusAI can identify the subscriber, understand the service issue, check relevant status information, guide troubleshooting and schedule the next action when required.
Authenticate the subscriber and understand the affected service.
Check service status, outage information and troubleshooting context.
Guide the appropriate resolution or execute supported actions.
Schedule a technician or transfer to an agent with full context.
When the issue needs a human, context comes with it.
Agents receive the conversation and relevant subscriber context instead of asking the customer to repeat the issue.
Illustrative workflow — configured per operator.
Connect conversational AI to the systems behind every subscriber interaction.
- Genesys
- NICE
- Twilio
- Five9
- Amazon Connect
- Custom Adapters
- Conversation
- Context
- Workflow
- Escalation
- Agent Builder
- Behavioral Guardrails
- Multi-LLM
- CRM
- Billing
- ERP
- Databases
- Third-Party APIs
Each layer is independently scalable and enterprise-configurable.
Turn fragmented subscriber support into orchestrated, measurable engagement.
- Reduced dependency on repetitive manual workflows
- Faster customer-resolution cycles
- Increased service scalability without added headcount
- Centralized AI orchestration, observability and governance
- Reduction in contact-center costs
- 40–60%
- Concurrent call handling without new infrastructure
- 10×
- Reduction in average handle time
- 50%
- Scalable customer operations
- 24/7
Source: NexusAI product brochure, 2026. Product figures, not guaranteed customer outcomes — results vary by operator, contact mix and deployment.
30 Days. Zero Cost. Live Evidence.
Instrument your existing voice stack and surface real data on contact reasons, average handle time, containment and recoverable cost — with zero disruption to live operations.