Universal Voice Connector

Enterprise-grade voice automation platform delivering intelligent speech-to-speech AI with universal orchestration capabilities

A universal gateway linking contact center telephony with best-in-class speech-to-speech AI services, eliminating vendor dependencies

⚡ Ultra-Low Latency (sub-350ms)🌐 Multi-Provider Support🔄 Real-Time Streaming🛡️ Enterprise Security📊 Real-Time Monitoring🔗 Zero Vendor Lock-In

Universal Voice Connector Overview

Manage, analyze, and automate voice interactions effortlessly.

Universal Voice Connector

Universal Voice Connector

Easily manage voice interactions and connect with users through a single, unified platform.

Natural Voice Experience

Natural Voice Experience

Deliver human-like conversations with advanced speech synthesis and recognition.

Call Analytics & Insights

Call Analytics & Insights

Monitor interactions in real-time and gain actionable insights to optimize performance.

Automated Call Workflows

Automated Call Workflows

Streamline and automate call handling, routing, and follow-ups for efficiency.

Architecture Overview

Universal Voice Connector

  • • Performs intelligent selection
  • • Runs multi-agent workflows
  • • Manages conversation state

Multi-Model AI Layer

  • • Speech models
  • • Reasoning LLMs
  • • Embedding models
  • • Retrieval • knowledge-based agents
  • • Custom enterprise models

Enterprise Security

  • • Zero-data-design
  • • End-to-end encryption
  • • Role-based access
  • • Multi-tenant isolation
Voice Input
↓
Universal Voice Connector
↓
AI Orchestrator
↓
Multi-Model AI Layer

Key Features

Multi-Provider Support

AWS Bedrock (Nova Sonic), OpenAI (GPT4/4o/3.5), GCP Vertex AI with seamless provider switching

Multi-Environment Deployments

AWS, GCP, Hybrid cloud deployments with consistent performance across environments

Future-Proof Architecture

Swap or mix models without disruption - lightweight, Docker-packaged & infinitely scalable

Workflow

Contact Center→Universal Connector→Orchestrator→AI Models→Return Speech

Enterprise Benefits

Ultra-low latency AI speech (sub-350ms)

Multi-cloud freedom • zero lock-in

Scalable, modular • future-proof

Real-time monitoring and analytics

Enterprise-grade security architecture

Supports hybrid, on-prem, or cloud deployments

Bring AI to Your Voice Workflows

Connect to our voice platform with Nova Sonic today – and unlock the future of conversational AI.

Our Universal Voice Connector provides enterprise-grade voice automation with multi-provider support and zero vendor lock-in.

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